SUMMARY OF POSITION

Responsible to get engaged in all activities related to operations & customer transitions, also work to make sure to optimize the satisfaction of the Customer and maintain excellent quality and efficiency.

As a Functional Consultant, you will be working with geographical teams / sub-teams delivering Dynamics AX Support and Implementation services to Columbus clients. You will have responsibilities across solutions, work on support cases, cases allocation, and coordinate for development, quality management, communication, mentoring, knowledge management and performance management.

REQUIRED QUALIFICATIONS

• Bachelor’s or Master’s degree 
• 6+ years of relevant industry experience in AX 2012, D365FO preferable Implementation/Operations experience in SCM - Trade/Logistics and Distribution, Advance Warehouse Management areas.
• Ideal candidates will have domain experience and Cross Industry knowledge in the Manufacturing, Distribution or Food Manufacturing sectors.
• Strong relevant industry background is desirable. Good to have End to End ERP Operations/implementations experience in functional roles in the operations and support domain.
• Good to have some knowledge of service management tools like ServiceNow, Jira, BMC Remedy, etc.
• Proven consultative experience in a functional role

PREFERRED QUALIFICATIONS & SKILLS

Must Haves

• Preferred knowledge of implementation and experience in Trade & Logistics / Advanced Warehousing.
• Involved in projects from analysis, go live & operations preferably onsite presence at the customer post go-live
• Exposure to working in a large, complex AX environment and providing support on the strategic importance to the organization involving cross-functional teams
• Work with onsite project teams and customers to design and understand functional requirements and own delivery of solutions from offshore development team
• Work independently on allocated tasks related to operation daily basis.
• Based in India however there are travel possibilities to customer sites for direct involvement with customers/presence on customer site
• Works with the offshore consultancy manager to help improve processes and procedures in the consultancy department.
• Being responsive to customer's requests, engaging in listening and aligning expectations within the defined processes

• Strong communication and client-facing skills with the ability to work in a consulting environment are critical
• Must have leadership skills and personal strength to protect the assigned operational task from unforeseen changes while ensuring excellent customer experience focus remains in place.
• Travel internationally and domestically as and when required.

Nice to Haves

• Relevant Microsoft Certification in AX/D365
• Good to have ISV and other tools Knowledge like LaserNet, BIS, Invoice WorkFlow, PowerApps, etc.

Develop Yourself and Columbus

• Keep up to date with changes/developments in the software and in industry best practices, through self-learning, training and research.
• Keep up to date with the development of the Digital offerings and all relevant associated products.
• Provide support to your peers, your project team and the wider Columbus team for your specific areas of expertise.
• Contribute to the continuous development of your team, the Company and the Group organization, through knowledge sharing.
• Ensure that the Columbus business culture and values, which are the basis for our success, are maintained and developed further.
• Display great team spirit & loyalty towards colleagues whilst maintaining a high-performance

About Columbus.

Columbus is a global IT services and consulting corporation with more than 2,200 employees serving our customers worldwide. We bring digital transformation into your business and position you to thrive far into the future. We offer a comprehensive solution portfolio with deep industry knowledge, extensive technology expertise and profound customer insight. We have proven this through 29 years of experience serving more than 5,000 customers worldwide.

Columbus Values